Address
7504 Dongyuan Factory, Shiyan Street, Bao'an, Shenzhen
Work Hours
Monday to Friday: 9:00 - 18:00
Frequently Ask Questions (FAQs)
Smart, Scalable Energy Solutions – For Residential Solar Storage to Industrial Microgrids Power Your Feature With ReyPower
1. What types of solar panels are compatible with your inverters?
✅ Answer:
Our inverters support monocrystalline, polycrystalline, and thin-film solar panels with an input voltage range of 90V-500V DC and peak efficiency up to 97.5%. For detailed compatibility, refer to the Product Manual or contact our technical team.
2. What’s the difference between hybrid and standard inverters?
✅ Answer:
Hybrid inverters (e.g., ReyPower’s 3-8kW series) offer:
- Battery integration: Seamless switching between solar/battery/grid.
- Time-of-use (TOU) optimization: Automatically stores energy during low-tariff periods.
- Off-grid capability: Operates independently during power outages.
Explore Hybrid Inverters
3. Can your lithium batteries operate in cold climates?
✅ Answer:
Yes! Our LiFePO₄ batteries feature:
- Operating range: -20°C to 60°C.
- Low-temperature protection: Switches to trickle charging below 0°C.
- Optional heating pads: For extreme cold (e.g., Nordic regions).
4. How can I monitor my system’s performance?
✅ Answer:
Use the ReyPower Cloud App to track:
- Real-time energy production/consumption.
- Battery status (SOC, temperature).
- Fault alerts via Wi-Fi/4G/Bluetooth.
5. What’s the lifespan of your batteries? Any maintenance tips?
✅ Answer:
- Cycle life: 6,000 cycles(at 80% remaining capacity).
- Maintenance:
- Avoid storing at 100% charge for extended periods.
- Perform a full discharge every 3 months.
- Keep in a dry, ventilated environment.
6. What certifications do your products hold?
✅ Answer:
All products comply with:
- Safety: UL1973, IEC62619, CE.
- Grid standards: VDE4105, AS4777.
- Transport: UN38.3.
View Certificates
7. What if my system encounters an issue?
✅ Answer:
3-step support:
- Submit error codes via the App.
- Call 24/7 hotline: +86 755-2335-8171.
- On-site service within 48 hours(major cities).
8. Can I retrofit batteries to an existing solar system?
✅ Answer:
Yes, if:
- Your inverter supports DC coupling.
- Battery voltage matches the system.
We offer retrofit assessments→ Schedule Now.
9. How can international customers purchase?
✅ Answer:
- Direct orders: Contact sales@szreypower.com.
- Local distributors: Warehouses in Germany, Australia, and Southeast Asia.
- Multilingual support: English/Spanish/Arabic available.
10. Do you provide custom solutions for industries?
✅ Answer:
Absolutely! We design for:
- Island microgrids.
- 5G base station backup power.
Agri-PV irrigation.
Submit requirements to: solutions@szreypower.com.